Privacy Policy

Your privacy matters to us. This policy explains what information PermitX collects, how we use it, and the choices you have. PermitX is operated in partnership with Quotograph, and your information is handled in line with this policy and the Quotograph Privacy Policy, which you can review at https://www.quotograph.io/privacy-policy

1. Information we collect

We collect the following types of information:

Account information. Your name, email address, company, and role when you register.
Content you provide. The questions you ask, documents you upload, addresses or project details you enter, and other content you share to get permit and bylaw guidance.
Usage information. Basic technical and usage data such as device type, browser, and how you interact with the service, which helps us keep PermitX secure and improve it.

2. How we use your information

We use your information to:

Provide PermitX and respond to your queries.
Maintain, secure, and improve the service.
Communicate with you about your account, updates, and support.
Meet our legal and regulatory obligations.

We do not sell your personal information.

3. Sharing your information

We share information only in these situations:

With Quotograph. As PermitX is operated by Quotograph, your information may be shared within the Quotograph platform to deliver and support the service, in line with the Quotograph Privacy Policy.
With service providers. We work with trusted providers who help us run PermitX, such as hosting and infrastructure partners. They may access information only as needed to perform their work and are bound by confidentiality and data protection obligations.
For legal reasons. Where we are required to by law, or to protect our rights, users, or the public.
In a business transfer. If Quotograph is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

4. Where your information is stored

Your information may be stored and processed by our providers, which may be located inside or outside Canada. Where information is handled outside Canada, it may be subject to the laws of those jurisdictions. We take steps to make sure it is protected consistently with this policy.

5. Data security

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, or misuse. No system is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to respond promptly if an issue arises.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the service, and afterward for as long as required to meet legal, accounting, or reporting obligations. When information is no longer needed, we take steps to delete or anonymize it.

7. Your rights

Under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act, you have the right to access the personal information we hold about you, to ask us to correct it, and to withdraw consent to certain uses, subject to legal and contractual limits. To make a request, contact us using the details below. We will respond within the time required by law.

8. Cookies and similar technologies

PermitX may use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the service is used. You can control cookies through your browser settings, though some features may not work properly if you disable them.

9. Children

PermitX is a business tool and is not directed at children. We do not knowingly collect personal information from anyone under the age of majority in their province of residence.

10. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the date at the top and, where appropriate, notify you. Your continued use of PermitX after changes take effect means you accept the updated policy.

11. Contact

If you have questions about this policy or how we handle your information, or if you want to exercise your privacy rights, contact us at contactus@permitx.io